KOLLMER EQUIPMENT CO.

2018

SERVICE POLICY

 

YOU ARE THE OWNER OF HIGH QUALITY EQUIPMENT. EVEN THE HIGHEST QUALITY MACHINERY NEEDS ANNUAL AND PERIODIC MAINTENANCE TO KEEP IT WORKING AT PEAK PERFORMANCE AND EXTEND ITS OVERALL USEFUL LIFE. THE MACHINES WE SELL AND SERVICE ARE AMONG THE BEST PRODUCTS AVAILABLE ON THE MARKET TODAY. BACKED BY STRONG COMPANIES AND MORE IMPORTANTLY US… REST ASSURED THAT OUR SERVICE SHOP IS STAFFED WITH THE BEST, MOST QUALIFIED, AND EFFICIENT SERVICE TECHS. AVAILABLE… 

 

TRANSPORTATION / SERVICE CALLS (NOT COVERED BY ANY MANUFACTURER) 

(PRE- PAYMENT IS REQUIRED) 

MINIMUM PICK UP AND DELIVERLY CHARGE $89
 WE CANNOT PERFORM THIS SERVICE FOR LESS…YOU ARE ALWAYS WELCOME TO BRING IN YOUR OWN UNIT. 

SERVICE FEES:  

MANY OF THE JOBS THAT COME IN MAY NOT BE WORKING AT ALL WHEN WE FIRST GET OUR HANDS ON IT. AND SOME OF THESE TOOLS MAYBE DAMAGED BEYOND REPAIR. WE REQUIRE AND UP FRONT CHARGE OF ($39.00) THIS CHARGE COVERS BOTH THE MECHANICS TIME AND MISC. COSTS ASSOCIATED WITH YOUR JOB. IF YOU PROCEED WITH THE REPAIRS IT IS APPLIED TO YOUR FINAL INVOICE. (THIS IS A NON REFUNDABLE FEE) 

 

WARRANTY FEES. 

THE SAME UP FRONT CHARGE OF ($39.00) APPLIES TO WARRANTY WORK DROPPED OFF HERE. NOT ALL REPAIRS TURN OUT TO BE WARRANTY ONCE WE GET INTO THE REPAIR. OF COURSE WE WILL ADVISE YOU PRIOR TO DOING ANY REPAIRS NOT BEING PAID FOR IN FULL BY THE MANUFACTURER AND MORE IMPORTANTLY THE MANUFACTURER MAY NOT PAY THE ENTIRE REPAIR INVOICE (AND RARELY DO). LEAVING YOU WITH A BALANCE DUE. REST ASSURED THAT WE WORK HARD TO GET EVERY PENNY WE CAN ON YOUR BEHALF FROM THE MANUFACTURER’S INVOLVED. 

 

WRITTEN ESTIMATE FEES: 

IF YOU REQUIRE A DETAILED ESTIMATE. WE WILL PROVIDE A WRITTEN ONE FOR YOU. THE CHARGE FOR THIS IS ($89.00) PER HOUR TIMES TIME SPENT TO LOOK OVER , INVESTIGATE AND PREPARE WRITTEN EST. NO WRITTEN ESTIMATES. WILL BE PROVIDED ON WORK THAT VALUES UNDER ($200.00)…
 AS ALWAYS THANK YOU FOR YOUR BUSINESS…. 


Pickup and Delivery Policy

1.Mowers must be accessible for driver to pick up and deliver during our set times.

 

2.Pickup and Delivery charges will be charged same day as booking.

 

3.We CAN NOT accommodate indoor storage nor long term storage for mowers.

 

4.If you wish to be there the day your mower is picked up and delivered, you MUST be available between our set hours.

(We CAN NOT give specific times due to the long distances we travel for our customers)

 

5. If you would like to pay cash or check, you must stop and pay at store before delivery.

 

6.If you insist on being there at the time of pick up and delivery, we will be happy to accommodate your schedule with a separate delivery time and fee.

Special Pickup and Delivery Fee: $100 each way

 

                                                                    Pickup and Delivery: $89.00 (Within 20 miles)

                                                                         Pickup and Delivery time: 7AM-4:30PM